Privacy Policy
This Privacy Policy explains how we collect, use, share, and protect information when you use HotRev AI and any apps or related services operated by studiesbuddy.net. It is designed to meet the requirements of the General Data Protection Regulation (GDPR), Google OAuth / Google API Services User Data Policy, Google Play policies, and applicable data protection laws.
1. Who We Are
Data Controller: Studiesbuddy.net (HotRev AI)
Registered Address: Schotensesteenweg 283, 2100 Deurne, Belgium
Contact Email: mail@studiesbuddy.net
Phone: +32475281776
EU Representative: Joaquim Junque De Fortuny
2. Information We Collect
Information You Provide
- Account & Profile Details: Your name, email address, and profile picture when you sign in using Google OAuth 2.0 or create an account.
- Business Profile & Review Data: Business name, location address, Google Place ID, customer reviews, and review replies associated with your verified Google Business Profile.
- Communication & Settings Preferences: Local SEO keywords, tone-of-voice settings, WhatsApp notification numbers, support inquiries, and feedback submitted through our platform.
Information Collected Automatically
- Device & Technical Data: Browser type, operating system, IP address, session timestamps, and performance metrics.
- Usage Diagnostics: Feature interactions, error logs, and crash diagnostics used strictly to maintain service reliability and security.
3. Google API Services & Limited Use Disclosure
Google API Services User Data Policy Compliance: HotRev AI’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
- Scopes Requested: When you connect your Google account, we request
openid,email,profile, and (when authorized by you)https://www.googleapis.com/auth/business.manage. - How We Use Google Business Profile Data: We access your Google Business Profile locations and customer reviews solely to display your reviews in your dashboard, draft AI-assisted SEO-optimized replies, and publish replies to Google Maps on your behalf when you approve or enable automated replies.
- No Advertising or Data Brokerage: We never sell your Google user data, never use it for targeted third-party advertising, and never use private Google user data to train generalized artificial intelligence models.
- Revoking Access: You can disconnect your Google account at any time inside the HotRev AI portal or revoke access directly from your Google Account Permissions page.
4. How We Use Your Information
- Provide and Operate HotRev AI: Synchronize your business reviews, generate localized review responses, power the QR Review Shield funnel, and send WhatsApp/email alerts you configure.
- Personalization: Remember your business tone of voice, preferred language, and target local SEO keywords.
- Safety, Security & Compliance: Authenticate users, prevent unauthorized access or abuse, and comply with legal obligations.
- Customer Support: Respond to your questions, troubleshooting requests, and account management inquiries.
5. Legal Bases for Processing (EEA / UK GDPR)
- Performance of a Contract: To deliver the HotRev AI review management features and services you request.
- Consent: For connecting your Google Business Profile via OAuth 2.0 and sending optional notifications. You may withdraw consent at any time.
- Legitimate Interests: Maintaining application security, preventing fraud, and improving service stability.
- Legal Obligation: Complying with applicable accounting, tax, and regulatory requirements.
6. Sharing of Information
- Infrastructure & AI Service Providers: Trusted cloud hosting and AI text-generation processors (such as Google Gemini API) strictly bound by data processing and confidentiality agreements to generate review reply drafts.
- Google Maps / Google Business Profile: When you publish a review reply, that reply is transmitted to Google so it appears publicly on your Google Business Profile.
- Legal & Safety Requirements: When required by law, regulation, or valid legal process to protect rights and safety.
7. Data Retention & Deletion
- Active Accounts: We retain your account and business configuration data for as long as your account remains active.
- Deletion Requests: You may request complete deletion of your account, OAuth tokens, and stored business data at any time by emailing mail@studiesbuddy.net. Upon request, we permanently delete your data within 30 days.
8. Your Rights and Choices
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction & Deletion: Request correction of inaccurate data or deletion of your personal data.
- Objection & Restriction: Object to or request restriction of certain data processing activities.
- Withdraw Consent: Revoke Google OAuth permissions or opt out of communications at any time.
To exercise any of these rights, contact us at mail@studiesbuddy.net. If you are located in the EEA/UK, you also have the right to lodge a complaint with your local data protection supervisory authority (such as the Belgian Data Protection Authority / Gegevensbeschermingsautoriteit).
9. Security
We implement industry-standard technical and organizational security measures—including HTTPS/TLS encryption in transit, isolated container networks, and strict access controls—to protect your information against unauthorized access, alteration, disclosure, or destruction.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in features, legal requirements, or platform policies. Any updates will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy or your data, please contact:
Studiesbuddy.net — HotRev AI
Schotensesteenweg 283, 2100 Deurne, Belgium
Email: mail@studiesbuddy.net | Phone: +32475281776